Refunds reviewed with clear checkpoints.
Refunds depend on order status, cancellation timing, inspection results, payment method, and applicable deductions.
Before You Request
- Keep your order, ticket, or sell request reference ready.
- Approved refunds may still need bank or payment-provider processing time.
- Service, delivery, inspection, and damage deductions may apply.
Refund Review Points
Cancellations before dispatch
Eligible cancellations before dispatch may be refunded after deducting any payment gateway, verification, or processing charges where applicable.
Usage and condition review
Refunds after delivery are reviewed based on product condition, service usage, rental period, installation status, and return inspection.
Rental deposit adjustment
Rental deposits are adjusted against unpaid dues, damages, missing accessories, late fees, relocation charges, or policy violations before refund.
Damaged or incorrect product
If an eligible issue is confirmed, JUZT RENT may repair, replace, reschedule, credit, or refund according to the case.
Approved refund initiation
Approved refunds are initiated after internal review and may take additional bank or payment-provider processing time.
Non-refundable charges
Delivery, installation, pickup, inspection, payment, and service charges may be non-refundable once the service is attempted or completed.